Frequently Asked Questions

When will I receive my order?

Orders should take between 14 – 18 (Europe) or 18 – 22 working days (Rest of the world) from the end of the campaign to arrive. It is possible that your order will be delivered a bit earlier or later.

Our experience shows us that shipments towards Spain, Australia, Canada and Brazil can take a bit longer. Please be a bit more patient, as the delivery date could be a few days later.

Do you also deliver to my country?

We can deliver the products to every country in the world, except for Saudi Arabia, United Arab Emirates, Turkey, Kuwait and Kazachstan.

Do you have a tracking number for the shipment of my order?

Unfortunately, our current shipping method doesn’t contain a tracking number.

I have given the wrong address information. How can I change this?

Your address information can be changed before the period of sale has come to an end. Please send an e-mail to helpdesk@by433.com and mention your order number and the correct information.

How can I change my order details (such as chosen design, size or color)?

Your order can be changed before the period of sale has come to an end. Please send an e-mail to helpdesk@by433.com and mention your order number and the correct order details.

I haven’t received an order confirmation. What now?

You should have received an order confirmation. Please check your spam inbox. If it isn’t in your spam inbox, please check your bank account to see if your payment has been completed. If the order confirmation isn’t in your spam inbox and the payment has succeeded, please send an e-mail to helpdesk@by433.com.

My order hasn’t been delivered within the estimated delivery time. When will I receive my product?

We are not held responsible for the exact delivery time because it is outsourced. Orders should take between 12 – 16 days from the end of the campaign to arrive. It is possible that your order will be delivered a bit earlier or later. If your order has far surpassed the estimated delivery times, please contact us at helpdesk@by433.com and mention your order number.

You are now offering a new product in your webshop but I still haven’t received my order from the previous sale. When will I receive my product?

Don’t worry. You will still receive your product. Orders should take between 12 – 16 days from the end of the campaign to arrive. It is possible that we already have started a new campaign by then, but this has no influence on your order from the previous campaign.

I have received my product but it is faulty. What now?

Goods are considered faulty when they are received damaged, or where a manufacturing fault occurs within three months of purchase. If your 433 product is damaged as a result of wear and tear they will not be classified to be faulty. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. In order to return your product, please contact us at helpdesk@by433.com and we will do our best to find the right solution.

I have received my product but the size doesn’t fit me well. Can I return it for a different size or get a refund?

It is possible to return the shirt in order to receive another size or get a refund. However, we do not handle a free return policy. The customer will have to cover the shipping costs. Please be aware that we cannot guarantee the availability of the shirt. If the shirt is not available, we will refund your payment. Please send an e-mail to helpdesk@by433.com if you want to return your product and mention the reason, the preferred solution and your order number and we will do our best to find the right solution.

The product I have received is not to my likings. Can I return it and get a refund?

It is possible to return the shirt in order to get a refund. However, we do not handle a free return policy. The customer will have to cover the shipping costs. Please send an e-mail to helpdesk@by433.com if you want to return your product and mention the reason, the preferred solution and your order number and we will do our best to find the right solution.

How do I return the product?

Before returning the product, please contact us through helpdesk@by433.com. Please send all items you wish to return from an order in the same package for shipment to make sure your return is processed as quickly as possible. All items should be returned in their original packaging. Your item(s) should be sent back to us within 21 days. Returns outside these timeframes will not be accepted by 433.

What is 433?

433 is one of the largest social sports communities in the world. Bringing you the latest news fast. The funniest clips and the most remarkable background stories are also brought to you by 433. 433 is not your average sports news site. A high dose of humour and tongue-in-cheek style, that is 433. Stay up to date with the popular 433 app and join our communities on Instagram, Facebook and Twitter.

What is the 433 webshop and how long will the products be available to buy?

The 433 webshop is a webshop with unique products. These products are available for a limited time. The timers on the product pages are showing how long the products are available to buy.

How can I order a product?

You can place an order by visiting https://shop.by433.com/ and selecting the right design, shirt color, size and amount. After that, please proceed to the checkout.

Do you also have size for kids?

The available sizes of the product are shown on the product page.

Which size fits the best for me?

Please have a look at the size chart which is featured on the product page. The measurements are in centimeters..

Can I also pay in my own currency?

When proceeding to the payment, the price of the shirt is automatically being converted to your own currency.

Which payment methods can be used?

You can pay with MasterCard, Maestro, Visa, V-Pay, iDEAL and PayPal.

Until when can I place an order?

You can place an order until the end of the campaign. The timers on the product pages are showing how long the products are available to buy.

How will I receive the product?

You will receive the product by mail.

Who will deliver my order?

Our shipping party is PostNL. Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.

Can I view the products somewhere or receive the product by picking it up?

No. The products are being produced after the period of sale has ended. After receiving the products, they will be send out immediately. Therefore the shirts aren’t available at our office.

Do I get a track and trace number?

Our current shipping method does not come with a track and trace number.

How much does shipping cost?

The shipping costs are different per order. After adding the products to your cart and proceeding to the checkout, you will see the total shipping costs for your order.

Can I cancel my order?

When purchasing products, the consumer has the option to cancel within the expire date of the sale. Please send an e-mail to helpdesk@by433.com and mention your order number and we will do our best to find the right solution.

My order has been cancelled. What should I do now?

Orders could be cancelled because the payment could not be completed. Please contact your bank to find out what the problem could be. Our webshop accepts various payment methods. You can try placing a new order and select a different payment method.

If you can’t find the answer to your question, please contact us at helpdesk@by433.com.

Important information

  • 433 has made every effort to display as accurately as possible the colors of the products that appear on shop.by433.com. Unfortunately, we cannot guarantee that your monitor’s display of any color will be completely accurate.
  • All items are checked for any faults before they are being shipped to customers.
  • Please contact us at helpdesk@by433.com in relation to returns.